FREQUENTLY ASKED QUESTIONS

Which payment methods do you accept?

We accept all major credit cards including Visa, MasterCard, American Express, Discover, and Diners Club. We also accept PayPal, Shop Pay, Apple Pay, Google Pay, and Interac.

Do you ship internationally?

Yes. We ship worldwide. International shipping rates and delivery times may vary depending on destination and local carrier conditions.

How long will my order take to ship?

Orders for in-stock items are typically processed and shipped within 1–4 business days unless otherwise stated on the product page.

How long does shipping take?

Shipping times vary depending on your location and selected shipping method.

• Orders within Canada and the United States generally arrive within 2–6 business days after shipment.
• International orders may take longer, with estimated delivery times of up to 22 business days depending on destination and customs processing.

Please note that delivery estimates do not include order processing times.

Which shipping couriers do you use?

We primarily ship using USPS and Canada Post, though alternative couriers may be used for certain domestic and international orders.

How do I find my tracking number?

Tracking information will be sent to the email address provided at checkout once your order has been processed and shipped.

60-Day Money Back Guarantee

We stand behind The Shadow Box Grid and want every customer to feel confident in their purchase. If you are not satisfied with your order, you may request a return within 60 days of delivery.

Return Policy Terms:

• Customers must contact us within 60 days of receiving their order to initiate a return.
• Returned items must be shipped back to us before a refund can be issued.
• Refunds will only be processed once the returned product has been received and inspected.
• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
• Original shipping costs are non-refundable.

To begin a return request, please contact us with your order number and reason for return.

Where can I find the Free PDF download?

The free PDF guide can be found at the bottom of The Shadow Box Grid Kit product page. A download link will also be sent to your email after purchase.

Does The Shadow Box Grid light up electronically?

No. The Shadow Box Grid was intentionally designed as a non-electronic training tool focused on developing precision, positioning, creativity, visualization, and technical awareness.

Rather than relying on automated reactions or lights, the system encourages fighters to actively think through movement patterns, combinations, defensive reactions, and spatial positioning — helping build skills that transfer directly into real boxing situations.

Its lightweight, portable, and non-electronic design also allows it to be used in a wide variety of training environments without the limitations of batteries, charging, or setup complexity.